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How to Order

 
 


PREMADE ITEMS:
There are 2 ways of paying for Premade items.

1.) PAYPAL

Ordering Premade items is now even easier thanks to our newly installed cart system. Simply use the cart system when ordering any items thru Paypal. Paypal, located at www.Paypal.com, is a secure server site that accepts credit cards, debit cards, and E-check payments for us. We will confirm your purchase via email and ship your goods out to you within 48 hours of payment. It is that simple!

2.) PERSONAL CHECK or MONEY ORDER

If you choose to pay for an item by mailing your check or money order to us personally, please send us an email. In the email please state the exact title of the product name(s) you wish to order. We will reply to your request via email to confirm your order. We will email to you our payment mailing address as well as give you the deadline to which your item(s) will be held. We ask that all payments be made within 5 business days of placing items on hold. If you request an item to be held on Thursday, payment must reach us by the following Wednesday. All purchases will be held and shipped out only after personal checks clear. I know this may seem strict, but, we have had a plethora of non-paying customers lately, and we do this to protect ourselves. Thank you for adhering to this policy.


You can always email us with any questions about any of our items, we’ll be happy to provide you a prompt reply!!

 

Pennsylvania residents must pay 6% tax on all bags, accessories, glass, jewelry, herbal goods, and other such taxable items. Clothing is not taxed in PA. Out of state buyers are responsible for remitting any taxes due on purchases to their own home state.


CUSTOM Orders:

Rebecca is not currently accepting custom orders, thanks!

Custom Orders require excellent communication between the designer & the customer. Please follow the guidelines below when inquiring and placing custom orders:

1.) Send a detailed email to us describing the item(s) you’d like to have custom made for you. The more detailed your description, the better! There are several decisions to make when placing a custom clothing order. Please include the following choices:

a.) What type of item you’d like to order. Be as descriptive as possible. If you’d like to order a dress, please let us know what style of dress you’d like. For example, an open back full-length dress, or a halter style closed back mini dress. If you’d like to order pants, let us know if you’d like them to be 2nd chance recycled pants, or if you prefer them made from scratch. Wide Leg, Flared, etc…. You can even refer to other items already featured on our website. (“I want one kind of like the dress on your 2nd gallery page, the 3rd one over in the fourth row…”)

b.) Fabrics: Let us know what fabrics you’d like used in your creation. Least expensive fabrics are cottons, including calicos. Medium range fabrics include corduroy and designer calicos. Higher priced fabrics include hemp and hand-dyed fabrics.

c.) Colors: You can choose exact color choices for your piece, or stick to a family or hue of colors, such as “springtime pastels” or “earthy neutrals”

d.) Details: If you’d like patchwork used in your design, let us know what kind of patchwork you’d like. For example, random, Seminole, quilt blocks are all different types. If you don’t know what it is called, that’s OK! Just describe what you want the best you can!

e.) Extras: Don’t forget the appliqués, pockets, lace, etc… These little details are what will make your item really unique.

f.) Please also let us know what form of payment you plan to use.

 

2.) Some one will promptly respond to your inquiry. You will be given a price quote as well as an anticipated time frame for the designer to complete your order. The designer will likely also ask more questions regarding the order as well as ask for the necessary measurements. Please give all measurements in inches. Take the measurements for Bust, Waist, Hips, and Armpit to Ankle, from your own body. Inseam and Outseam measurements can be taken from your body, or, even easier, from your favorite fitting pair of pants. If you do not have a tape measure, you can substitute with a piece of string or yard and a ruler. Here is a diagram showing where the measurements ought to be taken.


3.) After details have been worked out and the proper measurements have been exchanged, you will need to pay for your order either via Paypal (www.Paypal.com) OR send a check or money order.

4.) The designer will begin creation of your garment after payment is made in full.

5.) When your item is complete you will receive an email and be notified that your garment is being shipped out. Now you need only wait patiently by the mailbox for your goodies to arrive!!

OUR REFUND/EXCHANGE POLICY

We stand behind our products 100%. If for any reason you are not satisfied, please let us know immediately and we will do our best to rectify the situation.

*****All refunds/exchanges must be made within one week of delivery of goods *****

PREMADES:
Premade items can be returned for store credit or refund of payment less actual shipping costs. No Premade item can be returned if it is dirty or worn. Premade items that have been altered per the customers' request cannot be returned (this includes hemming). Please check measurements before purchasing item(s), as your oversight is not sufficient reason for a refund.

CUSTOM ORDERS:
Custom Orders can be returned only if you find fault in their manufacture. Please allow creative freedom on behalf of the designer. Designers do their best to please you & suit your needs, however we ask that you indulge in creative license on their part. Please provide accurate measurements to ensure a proper fit. Items cannot be returned worn or dirty.

 

TRADES:

We are always willing to consider trades. Trading is a wonderful alternative to our money based society. Simply email us with any trade inquiries including both what you are interested in and what you are offering. We are especially seeking cotton/hemp fabrics, vintage fabrics, handthrown pottery/dishware, hand tied rugs, organic foods/beer/wine, and natural toddler toys and products. Thanks!


 
   
Pay me securely with any major credit card through PayPal!
Pay me securely with any major credit card through PayPal!
 

rebecca@patchpixie.com

 

Updated: 09.02.05
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